Frequently Asked Questions
Do you offer customization?
Yes! All our products are customizable. We offer free engraving and provide free digital mock-ups before finalizing your order. If you have a logo, name, or special message, simply upload it or send it to us.
Can I request a mock-up before purchasing?
Absolutely! We offer free mock-ups. Just send us your design or logo, and we will prepare a preview for you before you place the order.
What file type should my logo be?
For best engraving or printing results, we recommend PNG, SVG, AI, or high-resolution JPG files. If your logo isn’t high quality, don’t worry — we’ll help optimize it.
Do you offer bulk / corporate orders?
Yes! We specialize in corporate gifting and can create bulk orders for companies, events, conferences, and special occasions. Message us for discounted bulk pricing and branded packaging options.
What is your processing time?
Most custom orders are prepared within 1–3 business days. Bulk orders may take a bit longer depending on quantity, but we will update you every step of the way.
Do you accept urgent or last-minute orders?
We do! If you need your order quickly, message us — we’ll do our best to meet your deadline.
What Shipping Methods Are Available?
We are pleased to offer free shipping across all 50 states of the United States through trusted carriers such as USPS, UPS and FedEx.
How Should I Contact with you if I Have Any Queries?
You can easily contact with us through live chat, info@uniquebymelody.com or contact us form.
